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Dutch Stan Post
As a Sales Engineer, Stan offers a listening ear to the lab users and thinks along with them.
Dario Callebaut
As a Sales Engineer, Dario listens to the lab user’s need to help them find the right technical solution.
Meet Stan post
Stan is Sales Engineer here at ChemSPX and helps customers find the right solutions.
Watch the video to hear his story!
Can’t watch it right now but curious? Scroll down to read the full transcript below.
Read the transcript
Hi! I’m Stan Post, Sales Engineer at ChemSPX. I’ve been with the company for seven years now. Today I’d like to share a bit more about what I do.
How long have you been working for ChemSPX?
I’ve been working for Beun-De Ronde for seven years now. Beun-De Ronde is the parent company of ChemSPX. I started there on October 1st, 2018, as a Service Engineer. Two years ago, I made the switch to sales at ChemSPX, something I really love doing.
What’s the best part of your job?
It might sound like a cliché, but what I enjoy most is the sales itself. Not just the act of selling, but also thinking along with customers, finding solutions, being a good listener, having engaging conversations. But above all, building strong relationships. It’s about earning the trust of our clients.
How do you help customers find the right solution?
Being a good listener is key, above all, it’s about truly listening. Thinking along with them, coming up with solutions, understanding the customer’s needs. And when needed, involve a Product Specialist to provide even deeper expertise.
Why would you recommend ChemSPX to customers?
At ChemSPX, it’s not just about making the sale. t’s also about providing the right service. This includes installations, troubleshooting, and repairs. Making sure the customer gets full support with the system they’ve purchased. Aftersales is just as important to us. For example, giving the customer a call a month after the sale to check in. We ask how things are going, if there’s anything we can help with, or if they need any additional training.
What do you consider most important in a customer relationship?
Trust is essential. The customer needs to feel confident that we’re offering the right solutions and delivering the right level of service.
How do you stay updated on the latest developments?
ChemSPX frequently participates in networking events. Also, in trade fairs and conferences, which is a great way to stay updated on the latest developments. Additionally, we keep an eye on LinkedIn, do our own research via Google. And, of course, ask our customers to hear about their needs and insights.
Meet Dario Callebaut
As a Sales Engineer, Dario listens to the lab user’s need to help them find the right technical solution.
Watch the video to hear his story!
Can’t watch it right now but curious? Scroll down to read the full transcript below.
Hi, I’m Dario Callebaut, Sales Engineer at ChemSPX. I’ve been part of the team for two years now and hold a degree in pharmaceutical and medical laboratory technology. Today, we’d like to give you a closer look at ChemSPX, our portfolio and our focus on applications in the chemical and pharmaceutical industries.
Which skills are essential for your job?
It’s important to listen to the lab user’s needs, because every project and every user is different. Understanding their goals comes firs, only then we can help them find the right technical solution. That requires both solid technical knowledge and a good sense of empathy.
It’s also important to have the right scientific background, especially in chemistry, since that’s the field we operate in. Technologies and applications are evolving so quickly, so it’s essential to keep learning.
What do you see as the biggest challenge for lab professionals in our industry, and what is your role in addressing it?
A major challenge for laboratory professionals today is the rapid evolution of technology and applications. There’s a vast range of lab equipment available, with different models and configurations. It’s our job to guide lab professionals toward the solution that best fits their needs.
That means I advise and support lab professionals by offering the most suitable solution, in collaboration with the various suppliers we represent across the Benelux. This allows us to put together a fully tailored package. We also collaborate closely with our in-house Product Specialists and Service Engineers to develop the most suitable solution for each customer.
How do you make sure you’re not just offering products, but truly adding value?
I always try to visit people in the lab for an initial introduction. During those visits, it becomes much easier to understand what the user really needs, and it naturally helps build trust.
Even after the sale, we stay in close contact with the lab professionals. We regularly check in to make sure they’re satisfied and remain available at all times for advice, as well as for any additional technical or application support they may need.
How do you coordinate with the Service & Support team to deliver optimal user support?
Service & Support are an essential part of what we do. Our Service Engineers actively contribute ideas to help find the right solution. We have weekly meetings and stay in daily contact to share updates on ongoing and new projects, ensuring everyone is fully informed and we can act as one team towards the lab user. It’s important to us that installations are carried out properly after a sale to guarantee customer satisfaction.