Our commitment goes further than delivering high-quality products. We help you maximize the performance and lifetime of your laboratory equipment with a complete range of services:
With our skilled engineers and close cooperation with the manufacturers, we make sure your instruments stay reliable, efficient, and fully compliant.
Service element | Extended warranty | Standard care | Premium care |
Parts | āļøIncluded for warranty cases | – | āļøFully included |
Labor and travel costs | āļø Included for warranty cases | – | āļøFully included |
Software updates | – | āļøIncluded | āļøIncluded |
Unlimited support and diagnostics | – | āļøRemote support | āļøPriority on-site and remote support |
Annual preventive maintenance | – | āļøScheduled maintenance | āļøScheduled maintenance and interim check-up visit |
Maintenance documentation | – | āļøIncluded | āļøIncluded |
Priority telephone response | – | āļøGuaranteed fast response times: 1 business day | āļøGuaranteed fast response times: 1 business day |
Priority onsite response | – | āļøGuaranteed fast response times: 3 business day | āļøGuaranteed fast response times: 3 business day |
We support you all the way.
Our Service & Support team consists of highly trained specialists with deep knowledge of equipment, software, and applications. Certified by our suppliers and regularly updated on the latest developments, they are authorized to perform IQ/OQ installations, validations, and calibrations in line with GMP, GLP, and 21 CFR Part 11 standards.
What we offer:
With our support you donāt just get reliable instruments. You gain the expertise to use them to their full potential.
Product demonstrations (on site or in our laboratory)
Installaties
Technische en applicatieve training
Applicatieve ondersteuning
IQ/OQ/PQ-protocollen, validaties, kalibraties en veiligheidscertificeringen
Remote helpdesk
Workshops en seminars voor gebruikers
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