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Our Service & Support Xperts go the extra mile

Onze diensten

Getting the most out of your instruments with our Service & Support.

Our commitment goes further than delivering high-quality products. We help you maximize the performance and lifetime of your laboratory equipment with a complete range of services:

  • Customer service for questions and issues
  • Warranty, repair, and preventive maintenance
  • Flexible service contracts and fast response times
  • Instrument validation and calibration with full reporting (IQOQPQ)
  • Training & education tailored to your needs
  • Custom installations of new equipment
  • Upgrades aan bestaande systemen
  • On-site or remote technical support (hardware & software)

With our skilled engineers and close cooperation with the manufacturers, we make sure your instruments stay reliable, efficient, and fully compliant.

Service Packages to Match Your Needs

We offer a range of service packages to suit different operational requirements, from basic maintenance to comprehensive support agreements. Choose the package that best fits your needs and budget.
Service element Extended warranty Standard care Premium care
Parts ✔️Included for warranty cases ✔️Fully included
Labor and travel costs ✔️ Included for warranty cases ✔️Fully included
Software updates ✔️Included ✔️Included
Unlimited support and diagnostics ✔️Remote support ✔️Priority on-site and remote support
Annual preventive maintenance ✔️Scheduled maintenance ✔️Scheduled maintenance and interim check-up visit
Maintenance documentation ✔️Included ✔️Included
Priority telephone response ✔️Guaranteed fast response times: 1 business day ✔️Guaranteed fast response times: 1 business day
Priority onsite response ✔️Guaranteed fast response times: 3 business day ✔️Guaranteed fast response times: 3 business day

Supportactiviteiten

We support you all the way.

Our Service & Support team consists of highly trained specialists with deep knowledge of equipment, software, and applications. Certified by our suppliers and regularly updated on the latest developments, they are authorized to perform IQ/OQ installations, validations, and calibrations in line with GMP, GLP, and 21 CFR Part 11 standards.

What we offer:

  • Live demonstrations in your lab or at ChemSPX, 
  • Workshops and seminars to discover new applications
  • Feasibility studies and
  • Application optimization to get the most out of your workflows
  • Installation of new equipment and upgrades of existing systems
  • Customized user and application training
  • Professional validation reports with certified measuring equipment

With our support you don’t just get reliable instruments. You gain the expertise to use them to their full potential.

Our extensive support...
in a nutshell

Product demonstrations (on site or in our laboratory)

Installaties

Technische en applicatieve training

Applicatieve ondersteuning

IQ/OQ/PQ-protocollen, validaties, kalibraties en veiligheidscertificeringen

Remote helpdesk

Workshops en seminars voor gebruikers

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