Our commitment goes further than delivering high-quality products. We help you maximize the performance and lifetime of your laboratory equipment with a complete range of services:
With our skilled engineers and close cooperation with the manufacturers, we make sure your instruments stay reliable, efficient, and fully compliant.
| Service element | Extended warranty | Standard care | Premium care |
| Parts | ✔️Included for warranty cases | – | ✔️Fully included |
| Labor and travel costs | ✔️ Included for warranty cases | – | ✔️Fully included |
| Software updates | – | ✔️Included | ✔️Included |
| Unlimited support and diagnostics | – | ✔️Remote support | ✔️Priority on-site and remote support |
| Annual preventive maintenance | – | ✔️Scheduled maintenance | ✔️Scheduled maintenance and interim check-up visit |
| Maintenance documentation | – | ✔️Included | ✔️Included |
| Priority telephone response | – | ✔️Guaranteed fast response times: 1 business day | ✔️Guaranteed fast response times: 1 business day |
| Priority onsite response | – | ✔️Guaranteed fast response times: 3 business day | ✔️Guaranteed fast response times: 3 business day |
We support you all the way.
Our Service & Support team consists of highly trained specialists with deep knowledge of equipment, software, and applications. Certified by our suppliers and regularly updated on the latest developments, they are authorized to perform IQ/OQ installations, validations, and calibrations in line with GMP, GLP, and 21 CFR Part 11 standards.
What we offer:
With our support you don’t just get reliable instruments. You gain the expertise to use them to their full potential.
Product demonstrations (on site or in our laboratory)
Installations
Technical and application trainings
Application support
IQ/OQ/PQ protocols, validations, calibrations and safety certifications
Remote helpdesk
Workshops and seminars for users.
By selecting your country, we can show you the products that are available for you and your organisation.
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