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Our Service & Support Xperts go the extra mile

Service Activities

In addition to our extensive product line, we also offer a number of value-added services to help you get the most out of your scientific equipment. As you know, the right equipment is critical for the success of your business. This is why we are dedicated to providing both high-quality products and exceptional customer service.

We provide a range of services to help our customers succeed. Our knowledgeable staff can deliver expert advice on which products are best suited for your specific needs, and we offer training and education programs to help you get the most out of your equipment. In addition, we offer repair and maintenance services to keep your equipment running smoothly and efficiently, for example and not excluding;

  • Customer service: Our customer service is here to help you with questions, complaints, or issues related to the products we deliver.
  • Training and education: We offer training and education programs to help customers learn how to use and maintain the products they have purchased.
  • Warranty and repair: We offer warranty and repair services to help customers resolve any issues with the products they encountered.


But also:

  • Custom-made installations of new equipment
  • Upgrades of existing equipment
  • Technical support on-site or remote (hardware & software)
  • IQOQPQ + reporting
  • Validation & Calibration services
  • Preventive maintenances
  • Service contracts
  • 24 hour response time

Support Activities

We support you all the way!

The support department of ChemSPX consists of well-trained product specialists who have extensive technical knowledge of equipment, software and applications. Our Service & Support Engineers are in direct contact with our suppliers, they are  trained regularly to keep up with recent developments and they are certified to perform IQ-OQ installations and validations.

Besides giving advice on the purchase of an instrument, our Service & Support Engineers show the equipment in real life: with demonstrations on site or in the laboratory of ChemSPX. During our regular workshops and seminars we welcome our customers to discover the advantages of our products and services.

For special applications, our support team performs feasibility studies, tests your analysis and helps you optimize the analysis to obtain the results you are aiming at.

Our Service & Support team installs all new equipment and/or innovations of existing systems on site. Users’ trainings and/or application trainings can be organized and customized to your needs.

Our team can develop and execute the necessary validation and performance qualification protocols. Validation services are designed to provide user acceptance testing in accordance with all current GMP, GLP, and 21 CFR Part 11 regulations. We can deliver Installation Qualification and Operational Qualification (IQ/OQ) protocols. Performance Qualification (PQ), validations, calibrations and safety certifications are also available. ChemSPX uses certified measuring equipment and reports in a professional manner with checklists, meeting the requirements of your quality system. Each validation or calibration is documented with a report.

Our extensive support...
in a nutshell

Product demonstrations (on site or in our laboratory)


Technical and application trainings

Application support

IQ/OQ/PQ protocols, validations, calibrations and safety certifications

Remote helpdesk

Workshops and seminars for users.

Service Request